---
title: FAQS
url: https://theivens-hotel.guestcentric.net/en/faqs
language: en
is_homepage: false
hotel: THE IVENS HOTEL
city: Lisboa
country: Portugal
phone: "+351 210 543 135"
email: book@theivenshotel.com
---

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- [en](/faqs)
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# FAQS

  
---

## FAQS

  
**How can I book?**
By clicking on “Book Now” on our website, by contacting us directly by phone at [+351](tel:00351 212841730) 054 31 35, or by emailing us at [book@theivenshotel.com](mailto:book@theivenshotel.com).

 
**What forms of payment are accepted?**
You can pay by credit or debit card.

 
**What is the best way to get there?**
By metro, taking the Blue Line (Linha Azul) to Baixa-Chiado station; by bus no. 758 to Rua do Alecrim or Praça Luís de Camões; or by booking a transfer through our reservations service/concierge.

 
**Does the hotel have parking?**
Yes, it has private parking in the same building.

 
**What time is breakfast?**
From 6.30 to 10.30am.

 
**Do you have rooms for people with restricted mobility?**
Yes.

 
**Can I cancel or change my booking?**
Depending on your booking, you can cancel or alter it within 48 hours. For more information or special situations, please contact our reservations department by email at [book@theivenshotel.com](mailto:book@theivenshotel.com), or, if you prefer, by phone at [+351](tel:00351 212841730)054 31 35.

 
**How can I book with a voucher?**
For voucher bookings, please contact our reservations department by email at book@theivenshotel.com, or, if you prefer, by phone at [+351 21](tel:00351 21 340 8288)054 31 35.

 
**What time are check-in and check-out?**
Check-in is possible after 3.00pm. Check-out must be completed by midday.

 
**Does the hotel accept pets?**
Pets are not allowed in the hotel’s facilities.

 
**Can I smoke in the room?**
No, smoking is forbidden in all of our rooms.

 
**Do all of the rooms have Wi-Fi?**
Yes, every room has high-speed Wi-Fi.

 
**Can I eat in the restaurants without being a hotel guest?**
Yes, our restaurants are open to the general public so that everyone can have a unique experience and try some of the dishes that our guests enjoy so much.

 
**Do you have an airport transfer service?**
Yes. For more information, please contact our reservations department..

 
**How can I book a table at the restaurant?**
Please email our reservations department at [book@theivenshotel.com](mailto:book@theivenshotel.com), or, if you prefer, phone us at [+351](tel:00351 21 340 8288)[21 054 3168](https://www.google.com/search?q=rocco+lisboa&source=hp&ei=7AtLY9yoJ5HngAak2JngCg&iflsig=AJiK0e8AAAAAY0sZ_BRRf_ZK5YvbncUM0LA7TpuHmQqr&ved=0ahUKEwjczs71_eL6AhWRM8AKHSRsBqwQ4dUDCAc&uact=5&oq=rocco+lisboa&gs_lcp=Cgdnd3Mtd2l6EAMyCwguEIAEEMcBEK8BMgUIABCABDIFCAAQgAQyBQgAEIAEMgUIABCABDoLCAAQgAQQsQMQgwE6DgguEIAEELEDEIMBENQCOggILhCxAxCDAToRCC4QgAQQsQMQgwEQxwEQ0QM6DgguEIAEELEDEMcBENEDOggILhCABBCxAzoRCC4QgAQQsQMQgwEQxwEQrwE6CAgAELEDEIMBOggIABCABBCxAzoFCC4QgAQ6CwguEIAEELEDEIMBOgcIABCABBAKOgsILhCABBDHARDRAzoOCC4QgAQQxwEQ0QMQ1AI6CAguEIAEENQCUJkWWLooYN4paAFwAHgAgAGlAYgBnQuSAQQyLjEwmAEAoAEBsAEA&sclient=gws-wiz)[tel:00351 21 340 8288](tel:00351 21 340 8288)

 
If you have a question that does not appear on this page, or if you would just like more information, please contact us.

 
---

Contacts

 [Rua Capelo N. 5 Lisboa, 1200-224 Portugal](https://maps.google.com?q=Rua+Capelo+N.+5,Lisboa,1200-224) [+351 210 543 135
Call to the national landline](tel:+351210543135) [book@theivenshotel.com](mailto:book@theivenshotel.com)
 
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---

## THE IVENS HOTEL

**Address:** Rua Capelo N. 5, Lisboa, 1200-224, Portugal

**Phone:** +351 210 543 135

**Email:** [book@theivenshotel.com](mailto:book@theivenshotel.com)