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FAQS


FAQS

How can I book?
By clicking on “Book Now” on our website, by contacting us directly by phone at +351 212841730, or by emailing us at book@theivenshotel.com


What forms of payment are accepted?

You can pay by credit or debit card.


What is the best way to get there?

By metro, taking the Blue Line (Linha Azul) to Baixa-Chiado station; by bus no. 758 to Rua do Alecrim or Praça Luís de Camões; or by booking a transfer through our reservations service/concierge.


Does the hotel have parking?

Yes, it has private parking in the same building.


What time is breakfast?

From 7.00 to 11.00am.


Do you have rooms for people with restricted mobility?

Yes.


Can I cancel or change my booking?

Depending on your booking, you can cancel or alter it within 48 hours. For more information or special situations, please contact our reservations department by email at book@theivenshotel.com, or, if you prefer, by phone at +351 212841730.


How can I book with a voucher?

For voucher bookings, please contact our reservations department by email at book@theivenshotel.com, or, if you prefer, by phone at +351 21 340 8288.


What time are check-in and check-out?

Check-in is possible after 2.00pm. Check-out must be completed by midday.


Does the hotel accept pets?

Pets are not allowed in the hotel’s facilities.


Can I smoke in the room?

No, smoking is forbidden in all of our rooms.


Do all of the rooms have Wi-Fi?

Yes, every room has high-speed Wi-Fi.


Can I eat in the restaurants without being a hotel guest?

Yes, our restaurants are open to the general public so that everyone can have a unique experience and try some of the dishes that our guests enjoy so much.


Do you have an airport transfer service?

Yes. For more information, please contact our reservations department..


How can I book a table at the restaurant?

Please email our reservations department at book@theivenshotel.com, or, if you prefer, phone us at +351 21 340 8288.


If you have a question that does not appear on this page, or if you would just like more information, please contact us.